The world has changed and we are changing with it. We want you all to know we are taking the current health crisis very seriously and will always put your health and safety at the forefront of our operations. 

In addition to our existing safety measures, we have implemented a few new protocols to help you feel at ease when you travel with us. 

Physical Distancing:

Physical distancing can be difficult, especially when travelling or doing activities. To assist in the process of physical distancing, we have installed signage at all locations so you know exactly how far away you need to be from other people. Our buses and boats have been assessed for maximum capacity, adhering to social physical distancing guidelines and we will be strictly complying with these measures. 

Hygiene:

Sanitizer will be available at all areas of our business. We have also taken measures to ensure our team are limiting any unnecessary contact through handshakes, high fives or hugs. We request that you use contactless payment options at all times. Staff will wear protective clothing wherever possible (gloves, helmets, masks).

Cleaning

We have increased our cleaning protocols in all areas of our businesses and will ensure all frequently used areas are regularly cleaned and sanitized as per the local health department guidelines. 

Vulnerable Customers

Vulnerable customers (those who are identified as ‘at-risk’) are recommended not to attend the premises until QLD Health advises it is safe to do so.

Vulnerable customers who are comfortable attending the premises are advised to take their own additional safety precautions and are notified that the business cannot guarantee their safety.

Contact Tracing

Prior to travelling with us, you will be required to provide a current phone number and residential address (address of accommodation if travelling) and your full name in order to complete your activity. When you travel with us, your personal data may be provided to official government bodies to help stop the spread of any health outbreaks. We encourage all staff and travellers to download the CovidSafe app to assist in this process. For more information on how we use your data, please read our Privacy Policy here >>> https://www.experienceco.com/home/privacy-policy/